At Amay Interiors, every product is custom-made or made-to-measure for your space. This policy explains when cancellations, refunds and replacements are possible.
1. Cancellation
- Orders may be cancelled within 24 hours of advance payment for a full refund.
- After 24 hours, if production has not started, cancellation is allowed against a 15% processing fee.
- Once production, cutting or stitching has begun (typically Day 2), custom-made products are non-cancellable.
2. Refunds
- Approved refunds are processed within 7–10 working days to the original payment method.
- UPI/Bank transfer refunds may take 1–3 working days; card refunds 5–10 working days.
3. Replacement
We will replace, free of cost, any product that is:
- Damaged in transit (reported within 24 hours of delivery with photos).
- Manufacturing defective (reported within 7 days).
- Materially different from the approved sample.
4. Not Eligible
- Change of mind, colour preference or fabric texture after delivery.
- Damage due to misuse, water-logging, pet damage or unauthorised cleaning.
- Minor variation in shade/weave inherent to natural fabrics and timbers.
5. How to Raise a Request
Email info@amayinteriors.com or WhatsApp +91 99089 26868 with your order number, photographs and a brief description. Our service team will respond within 24 hours.